Team, I've written privately (and politely) on previous occasions to advise that I had not received my A02 Remix. I had notification from your German partner that they had posted the device (apparently to somebody in Germany, which was useful as I live in the UK). I made you aware and was told that you had received back some non-deliveries and mine was possibly amongst them. I have asked several times since that email for an update and not received a response. I have even tried contacting the English speaking support person mentioned on your web site. I still do not have reply. As I cannot get a reply by asking privately, I shall ask publicly in the hope that you will be embarrassed enough to respond.